Frequently Asked Questions
Find answers to common questions about our spa services
đ Booking & Appointments
How do I book an appointment?
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You can book in several ways:
- WhatsApp: Message us at +66 97 109 7471
- Online Form: Fill out our booking form on the Contact page
- Phone: Call us at +66 97 109 7471
- Walk-in: We welcome walk-ins based on availability
Do I need to book in advance?
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While walk-ins are welcome, we highly recommend booking in advance, especially during peak tourist season (December-February). This ensures your preferred time slot and therapist availability.
What is your cancellation policy?
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Please notify us at least 4 hours in advance if you need to cancel or reschedule. This allows us to offer the time to other clients. Last-minute cancellations may be subject to a fee.
đ Services & Treatments
What's included in the Radiant Lift Facial?
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Our 17-in-1 Radiant Lift Facial includes: deep cleansing, exfoliation, hydra peel, ultrasonic treatment, radio frequency (RF), facial massage, cool/cryo therapy, red light therapy, and moisturizing mask. It's a complete 60-minute facial rejuvenation treatment.
How long do treatments take?
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Treatment times vary:
- Massages: 60-90 minutes
- Radiant Lift Facial (17-in-1): 60 minutes
- Radiant Lift Facial & Neck (23-in-1): 90 minutes
- Body treatments: 60-90 minutes
Which massage is best for me?
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Thai Massage: Best for flexibility, deep stretching, and traditional healing
Oil/Aroma Massage: Best for relaxation and stress relief
Hot Stone: Best for deep muscle tension and ultimate relaxation
Foot Massage: Perfect after a long day of walking/touring
Not sure? Our staff can recommend based on your needs!
Oil/Aroma Massage: Best for relaxation and stress relief
Hot Stone: Best for deep muscle tension and ultimate relaxation
Foot Massage: Perfect after a long day of walking/touring
Not sure? Our staff can recommend based on your needs!
Are your therapists certified?
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Yes! All our therapists are professionally trained and certified in traditional Thai massage and modern spa techniques. They have years of experience serving international clients.
đ° Pricing & Packages
What payment methods do you accept?
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We accept:
- Cash (Thai Baht)
- Credit/Debit Cards (Visa, Mastercard)
- Mobile Payment (PromptPay, Thai QR)
Do you offer package deals?
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Yes! We offer several package deals:
- Radiant Lift Facial: 6 sessions for 5,000 THB (save 940 THB!)
- Radiant Lift Facial & Neck: 6 sessions for 8,000 THB (save 940 THB!)
- Anti-Cellulite: 10 sessions for 6,000 THB (save 900 THB!)
Should I tip?
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Tipping is not required but always appreciated for exceptional service. A tip of 10-20% is customary if you're satisfied with your treatment.
đ Location & Facilities
Where are you located?
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We're located at 23/2/1 Plai Laem Soi 4, Bo Put, Ko Samui District, Surat Thani 84320. We're conveniently located near Big Buddha and Plai Laem Temple, easily accessible from all major areas of Koh Samui.
Is parking available?
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Yes, we have free parking available for all our guests.
What are your opening hours?
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We're open daily from 10:00 AM to 8:00 PM, 7 days a week including holidays. Last appointments are at 7:00 PM.
âšī¸ General Questions
What should I wear for my treatment?
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We provide comfortable clothing for all treatments. For Thai massage, loose comfortable clothing is provided. For oil massages and facials, you'll be draped appropriately for your comfort and privacy.
Can I get a massage if I'm pregnant?
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We offer specialized prenatal massage for expectant mothers after the first trimester. Please inform us when booking so we can arrange an experienced prenatal massage therapist.
Do you speak English?
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Yes! Our staff speaks English fluently and we regularly serve international tourists. We can communicate effectively to ensure you get the treatment you want.
Is the spa clean and hygienic?
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Absolutely! We maintain the highest standards of cleanliness and hygiene. All linens are freshly laundered, equipment is sanitized between clients, and our facilities are cleaned regularly throughout the day.